Support desk
Staff search an order, a post, or a service, read the timeline, and resolve held coins. Neighbour exchange support — not a charger network desk.
Search by member, order, post, or service. The queue shows the reason and the coins on hold.
Listed, offered, accepted, booked, escrowed, message sent, issue opened, cancelled, completed.
Release coins to the provider, return them to the buyer, or split them. The member can read the note.
| Issue | Who opens it | Coins |
|---|---|---|
| Not received, or a no-show | Buyer | Stay held |
| Not as described, damaged, or incomplete | Buyer | Stay held |
| A clubbed item was missing | Buyer | Stay held |
| Appointment missed after accept | Either side | Stay held |
| Both agree to cancel before completion | Either side | Return. No case required. |
Staff sign in on the secure operations site. Onboarding prepares communities; this desk resolves disputes.